Return policy

This policy applies to Bozhile scented candles, moisturizing body lotions and aromatic self‑care goods. Wax‑based candles and topical skincare items feature special hygiene requirements and temperature‑sensitive material properties, please read terms thoroughly before submitting return applications.

Order Cancellation

You can cancel unshipped orders for a full refund. Once parcels containing candles or body‑care products have been dispatched, direct cancellation is unavailable; you may submit a return application after receiving your goods.

Return Eligibility Window

Return applications can be filed within 30 calendar days counting from delivery receipt.
To qualify for return:
  • Merchandise must stay completely unopened and unused, with original factory seals intact. Candles cannot be lit and wicks must remain untouched; body‑lotion bottles must stay unbroken without extrusion, leakage or sample‑use traces.
  • Original retail packaging, shock‑absorbing padding for glass candle jars, product labels and ingredient inserts must all be returned together.
  • Goods cannot display heat‑caused wax deformation, jar scratches, bottle cracks or contamination caused by customer storage or improper handling.
Important product‑specific disclaimers:
Scent perception differs significantly among individuals. Personal dissatisfaction with fragrance preference or scent intensity does not count as manufacturing defect, and cannot qualify for free return or replacement.
Minor wax bloom or subtle surface texture shift may appear for candle wax under high‑temperature transit environments; this is natural material characteristic rather than product fault. For body‑care items, we advise skin patch‑test before full‑body application; individual skin reaction will not be treated as product defect.
Non‑returnable scenarios:
  • Clearance final‑sale goods explicitly labelled “Final Sale” on product pages.
  • Opened / lit candles; opened, squeezed or sampled body‑lotion items (hygiene constraints for topical‑contact self‑care goods).
  • Wax deformation, vessel damage or lotion leakage resulting from post‑delivery high‑heat exposure, improper storage or human‑caused impact.
  • Return requests submitted past the 30‑day eligibility window.

Return Operating Steps

  1. Raise your return request on your order dashboard. Clearly describe your issue (transit breakage, verified manufacturing defect etc.), attach clear photos showing damaged candle jars, leaking lotion bottles or other quality‑related evidence.
  2. Our customer‑support team will reply within 2 business days and provide authorised return‑shipping guidance. Do NOT send merchandise back without prior official approval. Unauthorised shipments risk being rejected and unprocessed.
  3. Repack fragrance‑related items with extra protective wrapping: glass candle vessels require anti‑shock cushioning to avoid further cracking during transit. We highly recommend selecting tracked‑shipping service.
  4. Cost‑allocation rule: If returns are caused by confirmed manufacturing defects or transit‑inflicted damage on our side, Bozhile will cover return‑shipping fees. For eligible customer‑initiated returns of unopened goods, buyers bear return‑shipping costs. No restocking fees will be charged.

Warehouse Inspection, Refund & Exchange

Our warehouse team will conduct strict hygiene and physical‑condition inspection for returned candles and body‑care merchandise. Inspection work may occupy up to 5 business days.
  • Once your return application obtains approval: refunds will be processed back to your original payment channel. Financial‑institution processing normally takes 3‑10 working days; this timeline lies outside our control scope.
  • Exchange service: only available for fully unopened eligible inventory, subject to real‑time stock availability of our home‑fragrance & body‑care collection.

Delayed Refund Notice

If you have not received your refund after our formal approval, first double‑check your bank‑account balance, then get in touch with your card‑issuing bank or payment‑service provider, as financial organisations often require extra cycles to complete refund postings.