Shipping policy

This expanded shipping guideline governs all Bozhile aromatic candle and body‑care orders. Our products include glass‑jarred candles (fragile and heat‑sensitive) plus liquid body‑care goods, which require special handling throughout fulfilment and transportation.

Order Processing Period

After successful payment confirmation, your order will enter our preparation queue. Standard handling time runs 2‑5 business days, excluding weekends and official public holidays. Our team applies multi‑layer protective packaging for glass candle vessels and liquid lotion bottles, which may slightly extend processing time during big sales events, holiday peaks or new‑arrival launches.
You will receive an automated order‑confirmation email right after checkout, and a separate shipping notification with tracking number once parcels leave our warehouse. Please double‑check shipping address, product variant and quantity in confirmation email. Any address or item‑modification requests must be submitted before parcels are dispatched. No adjustments can be made once goods are handed over to logistics carriers.

Shipping Costs & Shipping Methods

Shipping fees are automatically calculated and displayed at checkout, determined by destination region, total package weight and dimensional volume of your goods. Fragile‑goods protective packaging will generate minor additional handling cost integrated into final shipping rate. You may select available shipping service options at checkout according to your delivery urgency. Combined multi‑item orders will be consolidated into single parcel whenever possible to help you cut delivery expense. Each completed order incurs shipping charge only once; duplicate shipping fees will not apply for the same order.

Estimated Delivery & Transit Risks

All delivery windows shown on checkout page are estimates and non‑guaranteed. Actual transit duration can be influenced by logistics network congestion, adverse weather conditions, carrier operational adjustments, customs clearance hold‑ups or unexpected public events.
Special product‑related transit notes:
  1. Glass candle jars are fragile: despite bubble‑wrap and void‑fill protection, collision‑caused cracking may occasionally occur during rough courier handling.
  2. Candle wax is heat‑sensitive: during hot‑weather seasons, packages staying inside high‑temperature cargo vehicles may suffer wax softening, surface melting or deformation, even with intact glass containers. Minor wax texture shift caused by high‑temperature transit counts as material‑related transit risk, not manufacturing defect.
  3. Liquid body‑care bottles are sealed with leak‑proof inner lids, yet squeezing‑caused leakage may still happen under extreme pressure in transit.

Package Receipt & Damage Claim Rules

Risk of parcel loss, theft or physical product damage transfers to you the moment logistics carrier signs off and accepts your shipment.
We strongly advise you to inspect outer carton and inner contents immediately upon receiving the package. If you spot dented boxes, torn packaging, broken candle jars or leaking lotion bottles, please take complete photographic evidence including outer box, cushioning materials and damaged goods, then submit damage‑claim request to our support inbox within 48 hours after delivery. Claims without valid visual evidence submitted beyond this time window cannot be accepted for assessment.

Undeliverable & Return‑to‑Sender Parcels

Parcels may be sent back to our warehouse for multiple causes: invalid or incomplete recipient address, repeated failed delivery attempts, recipient refusal to accept package, or failure to finish customs formalities for cross‑border shipments.
If parcels are returned to us due to customer‑side reasons, original shipping expense will not be refunded. If you still hope to receive your goods, you need to bear a new round of shipping cost for re‑dispatch. We hold rights to discard long‑term unclaimed returned parcels following industry practice.

International Shipping Notes

We support international shipment to select destinations shown at checkout. Fragrance‑containing candles and liquid body‑care items are subject to local import regulations and carrier dangerous‑goods rules in different countries.
All import duties, customs taxes, clearance administrative fees levied by destination authorities fall entirely on the receiving customer. Bozhile cannot predict, control or prepay these charges. Please look up local import restrictions for aromatic and cosmetic‑type goods before placing cross‑border orders. International order delays frequently arise from customs inspection procedures, which sit outside our control scope.

Shipping Limitations

We reserve the right to restrict or suspend shipment to certain regions under special circumstances: for example continuous extreme‑heat zones (to reduce candle‑melting risk), locations with strict cosmetic import bans, or high‑risk fraudulent‑order addresses. We will notify you promptly if we need to cancel your already‑paid order for shipping‑related reasons and arrange full refund accordingly.